Frequently Asked Questions
Everything you need to know about shopping with Cocoland Toys
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened toys in their original packaging. Please contact our support team to initiate a return label.
Are your toys safe for children?
Safety is our top priority. All products at Cocoland Toys are non-toxic, BPA-free, and meet or exceed international safety standards (ASTM and CE certifications).
Do you offer gift wrapping services?
Yes! You can select our premium gift wrapping option at checkout for a small fee, which includes a personalized note and eco-friendly decorative packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.